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Mark Levinson Customer Service is the best!

Just had to post a shout out for Mark Levinsons customer service.

Simply top notch customer service .. oh and I almost forgot .. they also make top notch products!   

Just a happy Mark Levinson customer.

scotttexeira
68pete
586 posts
 
The Mark Levinson brand has gone through lots of management changes over the years and ownership  changes. Depending when on the time line you had a dealing with them will effect your outcome. I think they are turning things to the better, but not servicing older equipment will always be a black spot on its record

scotttexeira OP
23 posts
 

Yes .. I did not realize that they do not service "older" equipment .. 

Wondering what models or years the cut off for service is ..

scotttexeira OP
23 posts
 

I also wonder the reasoning behind not servicing the older lines ..

Is it because they want to be difficult and be as inconvenient as possible to all their customers that own them?   

jafant
10,525 posts
 
Older ML gear can receive care and service via Pyramid Audio, Austin TX.
jafant
10,525 posts
 

Thanks again, Scott for sharing your experience.

I am interested in the new ML No.  585 integrated amp. I want to get an audition later this year.

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