I have had items that I had purchased through paypal, that were not delivered as advertised and paypal instructed me to ship it back to the seller and gave me a refund within an a very short time. They have a special dialogue box for complaints/returned merchandise. Complete the form and E-mail to them; wait for there response / instructions. Personally I would do this prior to contacting your CC Company. If Paypal does not satisfy, then I would process thru CC Company (of course that's only my opinion, what ever action you take is your business). NOTE: I have in the past requested a refund thru my CC Company was also successful in obtaining a refund. I think PP e-mailed me and asked me to contact them first though.
Don't buy from HigherFI.com
The owner of Higherfi is Chris Moon, previously of moon audio. I bought
a MagLev table from him that was supposedly able to buffer vibrations
into turntables and other audio equipment weighing under 80Lbs. I paid
$540.00 for item to be delivered, and wow ! was I shocked at how shoddy
this thing was! The pistons would get stuck at an angle preventing them
from "levitating". After contacting Mr. Moon, he explained that his
ebay add clearly stated "no Returns or Refunds". My bad I missed that.
He then generously offered me an RMA number with 20% restocking fee if
I paid shipping. I shipped it back and he refused signature. Item was
returned to me again. Be real careful buying junk from this shady
Chris Moon character. I learned my lesson. Hope this helps somebody
else.
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Yes RMA clearly and boldly written on outside of box on two sides with letters RMA followed by numbers. Honestly, I don't understand how this Moon character has such good feedback and even a great referal by none other than
Bill Leebens - Director of Marketing/Audiogon, Organizer, 2012 New York Audio Show right on his webpage at higherfi.com under referals. Thanks Randy, took care of credit card today. Anyone that lives near me at zip code 18944 is welcome to see for yourself what a dud this maglev antivibration shelf is. I'll demonstrate it for you. Real shame too as it is a brilliant concept, just poorly executed. Roy M |
Clarification Director of MarketingAudiogonApril 2009 – April 2011 (2 years 1 month) . Great guy Bill Leebens is. No doubt about him. Roy M |
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