zipost (not using your real name although we have it on file at the factory).
The
fuses you are now seeking replacements for were given to you free of
charge as industry samples over one year ago by then employee Peter
Hansen who now works at The Cable Company. Fast forward over one year.
You called our factory two weeks ago and talked to Kevin seeking
replacement fuses for your over one year old Black Fuses. Kevin
explained to you that we do not have a Lifetime Warranty on fuses but
that our fuses are covered by a 30-day no risk money back guarantee.
Kevin informed me that you became rude and spoke in a raised voice
despite the fact he was trying to help you, and that you hung up the
phone on him after he informed you we would not replace your old fuses
with new fuses. I then called Peter Hansen at The Cable Co. and he
filled me on the whole story including how you misrepresented yourself
as an industry insider to gain four free sample Black Fuses with a
promise to include them as standard on a line of electronics you claimed
to be importing very soon. Peter then told me you recently called him
at The Cable Company, were similarly rude on the phone when he explained
that fuses are designed to blow and therefore could not be warrantied
for life, to which you told him and I quote, "Tell Synergistic Research
they can suck my big fat c*#k" and then you hung up the phone on him as
you did with Kevin at my factory.
Now I see you are trying to
stir the pot and create negative publicity for fuses you basically stole
from my company and that you expect free replacements for, fuses you
never paid for in the first place. But even if you had paid for them, we
do not warranty fuses not to blow after over one year in service.
Dear
SR customers reading this unfortunate chain of events, the vast
majority of people who buy our products are great people and we do
everything in our power to take care of you including going above and
beyond what would normally be considered reasonable. But every once in a
while we get someone 'special' someone who is trying to either extort
something from us, usually by threatening to give us bad publicity if we
do not bend to unreasonable demands, or as is the case here, we get
someone who is completely dishonest. For the record we will never bend
to such demands and will do everything in our power to expose the bad
players for all to see while taking care of legitimate customers with
exceptional customer service and the best products we know how to build.
Yours in music,
Ted Denney III
Lead Designer Synergistic Research Inc.
