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Schiit Ragnarok Problems (Low QA)

Just got my Ragnarok,

current setup:

Mcintosh MHA-100
Marantz HD-DAC1
HD800
LCD-3

For my surprise the volume knob is fully disconnected and cannot be connected back without being loosely and that means that for controlling the volume i literally just use the bare metal connector to increase/decrease it.

The Amplifier make horrible noise when turn the volume up or down and the music cut during this operation.

The headphone cables are great, also the Amplifier make these noises without being connected.

Really disappointed from Schiit, their sound might be great but the built quality is subpar to the Mcintosh or even much cheaper gear.

unfortunantley ill need to return it :(
udishamir
stereo5's avatar
stereo5
2,766 posts
 
I would call them and see what they say first. A loose knob is one thing, but a staticy volume control is another
msommers
47 posts
 
In my opinion, non of that is acceptable. Email them about starting a warranty claim, they're pretty good about getting things fixed.
kalali's avatar
kalali
1,645 posts
 
If it were me, I'd send it back right away and ask for a replacement. Not saying this is what happened but places that have a generous home trial policy sometimes may inadvertently reship a component without a full (re) inspection. This has happened to me before with other vendors. Hard to believe they'd ship a product from the factory in that condition.
udishamir OP
9 posts
 
Yea, it makes a lot of sense since I've asked only few days before when they are going to ship the Ragi and the reply: was still backordered and suddenly two days after they sent me shipment notice.

After sending their technical support the video with the volume schiit technician replied: 
That is the relay stepped attenuator doing its job. Completely normal.
kalali's avatar
kalali
1,645 posts
 

"The Amplifier make horrible noise when turn the volume up or down and the music cut during this operation."

The tech's response is true for the second half of the statement above. Music will mute the instant(s) the attenuator relay switches between resistors.

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