Anyone who has seen their product line transition over the past few years could see there has been a change in their operation, and honestly to be expected of any firm. But for a very long period, it was an example of value engineering and build, but not so much in terms of aesthetics. You could certainly see the desire to differentiate themselves with a large degree of in house build and specific design for the product line. This has changed somewhat, as aesthetic value is obviously greater and may have taken a bit out of the tank like build quality they had been known for. That dealer might have taken note of that and didn't find it quite the product he'd known.
As for the sound, the best description I should provide is something easy to admire, but harder to love. In a technical manor, Paradigm would achieve a great deal of speed, resolution, and clarity. Sound stage width was typically good but the depth and layering would be a shortened. Exciting, visceral, energetic. Where it fell a bit short was engagement, emotion, or what many consider its musicality. Its more than an elevated treble alone, its the overall presentation of the music. But for some who prize transparency over all else, it was especially good at it considering the price. I know the Revel line quite well as I've listened to entire line and they are notably different. Its a relaxed presentation that in my opinion, is a bit easier love. It also has wide image width, but notably better depth. What they often lack is a bit of treble air and on certain music genre, might not sound as exciting. I still prefer them over the long haul as they far more often allow engagement to the music and let the speakers fall behind the music.