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What Do You Think Of This?

I sold a Magnum Dynalab MD100 tuner here on Saturday.  I used it daily for almost 3 years and right up to the day I shipped it to its new owner.  There was never a problem with it, it always worked perfectly.  The gentleman received the tuner yesterday and complained to me that the tuner is broken.  He said that when the tuner is off, the meters still work.  I pointed out to him that it is the way the tuner is designed.  I have had 3 different Magnum Dynalab tuners and all 3 have been that way.  He also said the signal strength meter moves wildly and that he is getting a loud hiss.  I explained to him that it sounds like poor reception.

He wants his money back and I told him I would cheerfully refund him the money via PayPal once I receive the tuner back.  I stated I would refund him the 400.00 that he paid.  He then complained he wanted his return shipping back because I sent him a "broken" tuner and that I stated in my ad that it worked flawlessly (which it did).   I sent him another email which he has yet to respond to that I will cover his return shipping, and that as soon as I get the tuner back I will refund him the 400.00 plus the return shipping.

I am quite annoyed because He lowballed me down to 400 as I was asking 475.00 and this tuner went for 1970.00 new.  I also ate the PayPal fees plus had to purchase a shipping carton as well.  I am positive the tuner is fine and that he just has poor reception.  People here need to realize that we who are selling are not a store, this isn't try and return if you don't like or if the problem is bad reception.

At any rate, I am just going to refund him everything as I have flawless feedback and that means more to me than the money.  Whats your take on this?

128x128stereo5
stereo5's avatar
stereo5 OP
2,766 posts
 

@stringreen 

I don't want any negative feedback, and PayPal will give it back and just take it out of my linked account.   This is more the principal of the thing than the money, although the money hurts too as it will come out of my personal slush fund.

georgehifi's avatar
georgehifi
4,966 posts
 

Ask him nicely and get him posting on here about his problems, and we can all try to fix this even with a translator.

Cheers George
mswobo
49 posts
 
Been there on a couple sales before...PayPal protects the buyer. I had to eat a bunch of shipping costs. I have sold a lot of high end camera gear and no longer deal with people who chisel away at my clearly stated no haggle pricing. I price fairly and ship quickly. Buyers do not see this as a plus. The chiselers are the ones who try to beat you down and are always the ones who will complain. You have that bad customer who you must satisfy unfortunately. Ask him to request a refund through paypal....once he returns it and you refund through paypal you get your fees back,
chayro
1,801 posts
 
That's why I sell in person or not at all.  It's just not worth it.  
antman
9 posts
 
did u write down the serial number..
i learned the hard way on my HE1000 headphone. worked perfectly.
buyer then took pic saying it was repair or mod.
got the unit back. there was a mark i did on it, and it disappeared on the return unit.

so no only i gave him back money.  i have a f-up headphone..  a paid lesson to learn.

alway take pic of visual mark, and serial number, to protect urself.
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