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Difficulty with SoundStageDirect

First, I find Seth to have always been friendly and very helpful. However, I have observed companies having serious financial issues in the past and I have to believe that they may also be having significant difficulties. I ordered a VPI Avenger mid-May. I have been sending a multitude of inquiries to Soundstage with absolutely no response regarding my turntable order. Hence, I sent VPI an e-mail questioning why it is taking them over two months to fill my order (via Soundstage Direct) for the Avenger turntable. I was advised by VPI that they did not receive this order and that there are a multitude of other customers on the same boat...obviously sinking. I believe I paid cash so I do not have PayPal to fall on for a dispute. I do have some other options but won’t discuss. I recommend that you should avoid purchasing equipment from Soundstage unless you can physically be there to pick it up. They appear to be in serious financial difficulty. I hope I am wrong but I don’t think I am.
128x128jimmydd
opus125
7 posts
 
I did the Preorder for The Rolling Stones box set early June. Set was to release June 15. I still don’t have them. After 4 weeks I sent email and was contacted promptly. “We are behind on stock and continue to fill orders as they were received”. They offered to refund. If I refund I’ll lose nearly $100 discounted preorder price on something I really want. I may hold out a little longer but am getting antsy after reading this thread
jimmydd's avatar
jimmydd OP
24 posts
 
How long ago did you speak to them? IF they have been purchased by another, I don’t know if they are obligated to honor your order. Best of luck! I would most likely use Music Direct, ImportCD or some other fully viable company.
celander's avatar
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celander
1,036 posts
 
I’ve only bought from SSD a couple times and not recently. Good luck!  Go with Elusive Disc or Music Direct. 
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krelldog
215 posts
 
Opus 125- Your feeling antsy?  Brother....there gone. There is no one in the building...or gear or records for that matter. They don't exist....poof..gone- with your and my money.
I suggest you quit worrying about your discount and file a claim with your CC company.
bigredheadone
1 posts
 
These people are thieves. I have purchased 2 lps that I have not received. I also had one I returned because is was seriously warped and have not received the replacement. They suckered me in with decent discounts but never sent the product. No response to emails or phone calls. They immediately charge your CC claiming it is for security reasons so the CC info cannot be stolen because they do not keep it on file. They pocket the money and do not send any product.
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