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Aurender N10 - Sound quality performance is erratic

I am having problems with my N10. Some days it plays amazingly good, other days good and some days not good at all.

I live very near Aurender in SoCal and so I took my unit in for service and they provided me with a loaner. The first session after I put the loaner in the system was all-time good. Then the next day wasn't all that great. Then the next two days were good but no great. Anyway, this is just weird. Both N10s appear to exhibit this erratic behavior.

My internet is ATT DSL at 24Mbps and that has been suggested as the culprit (I was thinking about calling and asking them to give me a trial at 50 or 100 Mbps to see if the increased speed will eliminate the problem - 24Mbps is fast enough I almost never seen buffering in Netflix). It has been suggested that I get hi-speed cable to solve this problem and get rid of the twisted pairs on the phone line. I have tried a DSL filter and it hasn't seemed to help, assuming I've got it installed correctly.

So have any of you N10 users had this problem? If so, how did you fix it?
pokey77
pokey77 OP
604 posts
 
FYI to all - My methodology diagnosing this problem has been to play the same 10-15 reference tracks and take notes so I can compare day-to-day sound quality. My pre/amp are on all the time and the N10 is always in standby and fairly warm to the touch.

Also, to those who have mentioned drop outs, that has never been my problem. Sound quality is my one and only problem. Apparently both @hgeifman and @jon2020 have experienced similar SQ problems and have posted above; I thank you both.

Update

@jon2020  

Thank you for the clarification on the Play button tip. Last night I played a few tracks I am intimate with and then tried the long press of the "Play button" choosing the Restart option, and unfortunately for me, this did not change the sound quality at all.

Next, I tried a reset of my modem/router and that also had no effect at all. The system sounded the same for the entire session and through both of  these two changes. I checked, the ATT modem/router and it does not have a battery.

I have made a word doc and will start working through other suggestions as time allows. I think a good place to start is to have a tech come out and check all connections, both inside and outside. -I appreciate all the help so far.
pokey77 OP
604 posts
 
FYI - I just want to say that Aurender has provided exceptional customer service so far. We all acknowledge this is an unusual problem and will continue to work towards solving it. I do appreciate your help here on Audiogon very much as well.
jon2020's avatar
jon2020
913 posts
 
Last night I played a few tracks I am intimate with and then tried the long press of the "Play button" choosing the Restart option, and unfortunately for me, this did not change the sound quality at all.

@pokey77 

An additional step I take to clear the cache memory is to clear the last played playlist with the Clear button before I start playing a new playlist or album.

Yes. Aurender service is indeed top-notch. :)
pokey77 OP
604 posts
 
@jon2020 

I never clear my playlist. I'll give that a try.
steakster
720 posts
 
OP:   Are you talking about streaming SQ for Tidal?   Whenever Tidal has updates, the streaming settings for your personal account need to be re-set.  Have you checked them lately?
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