Mention you are DOCUMENTING the request for future action.Whatever that might mean. but it usually gets more than a perfunctory response. Also mentioning how everyone whom you have discussed this on several websites.. etc. Since if they realized blowing you off may lost them a hundred new customers..
Esoteric A100 Service Nightmare
My Esoteric A100 which has been stuck in a safety circuit mode after an electrical surge. I have contacted the Esoteric Service department and the unit was shipped to TAP electronics in Buena Park CA. I was contacted by the service department that the A100s cannot be serviced in the US and must be shipped to Japan due to a required tool that is only available in Japan. What??? I was quoted a shipping charge in the thousands $ and that there is no guarantee that the unit is even salvageable. The interaction with TAP electronics was a nightmare but its not relevant here. A100 has essentially become an expensive paper weight. I am disappointed and puzzled by the lack of adequate service support for a unit that sold for over $18,000. Any thoughts or recommendation on addressing this unit? I am ready to consider the unit dead and move on. This is unfortunately a last resort plea before I drop this unit to recycling.
Regards
Frank
- ...
- 38 posts total
- 38 posts total