Just wanted to give an update from my post on 1/25/19.
Bob finally got back to me and sincerely apologized for not getting back to me in a timely manner.
I sent Bob my red pc to repair. It was leaking black granules from the plug end. He said he would fix it and return it promptly, which was in early December.
Bob was really gracious and instead of fixing my pc he gave me a new Matrix pc for my troubles. That is going the extra miles for his customers and I really appreciated his generosity.
Thank You Bob, your products are top notch and so is your customer service!
Best,
Joe
Bob finally got back to me and sincerely apologized for not getting back to me in a timely manner.
I sent Bob my red pc to repair. It was leaking black granules from the plug end. He said he would fix it and return it promptly, which was in early December.
Bob was really gracious and instead of fixing my pc he gave me a new Matrix pc for my troubles. That is going the extra miles for his customers and I really appreciated his generosity.
Thank You Bob, your products are top notch and so is your customer service!
Best,
Joe