Wpines,
No company or manufacturing process is 100% perfect regardless of cost! There are problems with million dollar homes, expensive cars, and yes expensive speakers. It's my understanding the defect was the result of faulty glue from a supplier. It's impossible to know what the profit margin is, because I don't know the manufacturing cost, research, advertising, and other intangibles expenses that go into producing Wilson products. There are many companies that build expensive products with horrible customer service. My point is that Wilson Audio provided outstanding customer support to me and it was important for me to recognize their efforts, just as I recognized the defect!
No company or manufacturing process is 100% perfect regardless of cost! There are problems with million dollar homes, expensive cars, and yes expensive speakers. It's my understanding the defect was the result of faulty glue from a supplier. It's impossible to know what the profit margin is, because I don't know the manufacturing cost, research, advertising, and other intangibles expenses that go into producing Wilson products. There are many companies that build expensive products with horrible customer service. My point is that Wilson Audio provided outstanding customer support to me and it was important for me to recognize their efforts, just as I recognized the defect!