"I emailed Matt over a week ago asking for some info or the contact info of their CEO to discuss this with. I have not received any reply. "
FYI - Matt is at CES this week.
FYI - Matt is at CES this week.
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Btw - on the Bel Canto website, it says: "Returns: Bel Canto Design offers a 15-day money-back return policy for all products purchased directly from us. Please note that the product must be returned in "new" condition in its original box and include all original packing material, original manuals, and any accessories that came with the item. We reserve the right to charge a 5% restocking fee. Additional fees will be charged for any damage to the equipment or loss of packing materials." http://www.belcantodesign.com/sup_30day.html |
I purchased one of BelCanto's players last December and returned it within the 15 day trial period. I called them a week after it was returned and they acknowledged that they had received it and that I would receive a refund after they inspected the player. I expected to get hit with the 5% restocking fee but they have now had the player for a month and I have not been contacted and my credit card has not been refunded. I am now contesting the charge through my credit card company. |
Fine, Then don't call it a no risk purchase plan. I admit it, they got me. Bury the return policy at the bottom of info after calling it a no risk purchase plan 4 times up above and hope the customer doesn't notice the 5% restocking fee until after he has ordered. Do you think that a plan that charges a 5% restocking fee should be named a "No Risk Purchase plan"? Don't let the fact you are a bel canto dealer influence your reply. |
>>Do you think that a plan that charges a 5% restocking fee should be named a "No Risk Purchase plan"? Don't let the fact you are a bel canto dealer influence your reply.<< Yep, I agree that it shouldn't be called "No Risk". I'd call it a "30-day return policy"... And fwiw, even as a Bel Canto dealer, I don't offer return policy to my local customers...but I insist on a free in-home demo before purchase... |
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