Magnepan Service HORRIBLE???


I am now into my 5th week waiting for Magnepan to evaluate shipping damage to a pair of MG 3.7's. My wife and I paid Craters and Freighters to build a custom wood crate for them so they would not be damaged further by the trip from Richmond to Minnesota.

I know everyone will say they are a small company and I need to be patient but this is ridiculous to my mind. I have called 5-6 times and the seller has also called. The last time I called Shelia acted like she had never spoken to me before despite the previous phone conversations.

I know the MG 3.7's are supposed to be sensational speakers and I bought my first pair of Magnepans in 1975 but I am seriously considering flipping these if Magnepan ever inspects and repairs them. The aggravation simply is not worth it to me.

A month and I can not even get anyone at Magnepan to open the crate, inspect them, and give me a damage estimate to provide to FedEx who is ready to pay the claim. Unfortunately, they can't pay until Magnepan provides an estimate of the damage and then I have to wait for the actual repair.

I never thought I would feel this way about Magnepan but this current situation has changed my mind to a huge extent. This is just ridiculous the way I see it and I can see no good excuse for it.
etmerritt33
Tom, sorry to hear this is still dragging on, yet I believe you have been patient. If there is anything I can do to help please give me a call (free from my website)...it would be great to catch up with you anyway.
Brian
((Bigjoe is exactly right. My wife suggested the same thing The practice of buying used allows upward mobility for people wanting to upgrade. So, it should work well for everyone.}}

Or does it?
Buying used.....Is it for everyone?
Look at this post and your old one below and you be the judge.



((Yesterday. I took digital pics of the Wadia and all the pieces and parts that were going with it before I packed it. It makes me mad as hell because this was a really nice piece. When I detailed it before I packed it I was surprised at how nice it was. Not a scratch on the faceplate, top, or sides. They just trashed it completely. It won't power on and I suspect the circuit boards are broken also. I really feel this was intentional after the confrontation I had with the first driver when he almost ran over my brand new heat pump units.)))
Audioconnection, That Wadia 16 was repaired by Steve Huntley and resold to a gentleman in Rome, Italy. DHL paid for the repair and Steve did it promptly. I refunded the original buyer 100%. Not sure what the point was that you were trying to make?

Since 1975 when I started doing this with Audiomart magazine, I have had the Wadia 16 damage and an Audio Aero Capitole CDP which had the drive damaged by UPS. They paid that claim and Rich at Sig Sound in NY did that repair. I took care of it all and got the repaired unit back the buyer in Canada in a prompt manner.

That is all the damage issues I have had in all this time until the CJ ACT2 and MG3.7 at this same time two months ago. I have undone the CJ ACT2 deal and the seller has refunded my money in full. Still no estimate on that repair but it is no longer my problem. The preamp has been sitting at CJ for weeks and this is week 6.

So, all that being said I think the high end bottom feeders like me and many others support the top end of the high end market by allowing others to move up the audio food chain buy taking new equipment and flipping it after they go off to the next new thing. Obviously, not a perfect scenario every time but it should work to the collective good most of the time.

Unless one has a ton of discretionary funds where you can pay list and sell at a huge loss months later, buying used is the way to go. I have found that the vast majority of audiophiles take care of equipment so as to maximize the value if they want to make a change and sell or trade in the equipment for something different later.
Sometimes I wonder if the shippers employees are deliberately damaging packages. Just think of the money they could save if they could make their employees take some responsibility for damage. They'd have a lot fewer pissed off customers as well.
Sometimes I wonder if the shippers employees are deliberately damaging packages.
Rja

True story: I was talking to the UPS guy who services the company where I work and I asked him how packages are treated. He said some workers are more conscientious than others. He advised me no to label packages as "FRAGILE" as some of those people see that as a challenge. It's what he said.