etmerritt33
Responses from etmerritt33
| Magnepan Service HORRIBLE??? As I said in one of my earlier posts-I place some of the blame for the damage squarely on Magnepan's shoulders. I mentioned this in my letter to Steve Winey that Magnepan should provide a wood crate for shipping for the 3.7's and 20.7's and increa... | |
| Magnepan Service HORRIBLE??? Yes, I had two pieces damaged at the same time and hence my reaction. I've been doing this since 1975 and this is the first time I have had any piece of equipment I have bought from Audiogon or the old Audio Mart in pre internet days. The reason I... | |
| Magnepan Service HORRIBLE??? You are very likely correct. I just completed uploading all the documentation for the claim. We will see what happens. I was just thinking this isn't going to be automatic. | |
| Magnepan Service HORRIBLE??? Magnepan emailed the repair estimate this morning. It is only $ 381 if you can believe it! Waiting for them to send it on Magnepan stationary via scan so I can upload to FedEx website later today.Now, hoping that FedEx will be willing to pay the e... | |
| Magnepan Service HORRIBLE??? Update. No response yet from Steve Winey relative to my letter. Sheila called and said she emailed the estimate last week. Nothing in my junk folder and it sounded like she had the correct email address from her voicemail message. I got an email a... | |
| Magnepan Service HORRIBLE??? Just to be fair and accurate today actually marks the end of the 5th week of Magnepan having the 3.7's and me not having an estimate.I get the message, guys! Over and out. Tom | |
| Magnepan Service HORRIBLE??? Mr m, I agree completely. After I had the DHL with the Wadia incident a few years ago I did some research on shipping damage with audio equipment. As you would guess there are horror stories relative to all carriers some of which would just make y... | |
| Magnepan Service HORRIBLE??? Whart,Also, went back and revised my letter to Steve Winey as per your advice and to avoid return shipping to Richmond. I also removed a paragraph that was a little strong but true.I mailed the letter yesterday so I'm guessing they will see it on ... | |
| Magnepan Service HORRIBLE??? Whart,Excellent thought and suggestion! Thanks!Just finished the letter and I did try to just state the chronology and facts. Had to go back to end of May emails and come forward to establish an accurate timeline.I am about to mail the letter.Than... | |
| Magnepan Service HORRIBLE??? I called Magnepan yesterday and left a message for Shelia trying to make sure they had my correct email address after having been given it multiple times. Still no response from Magnepan. Think I am going to take the earlier suggestion and write S... | |
| Magnepan Service HORRIBLE??? Audioconnection, That Wadia 16 was repaired by Steve Huntley and resold to a gentleman in Rome, Italy. DHL paid for the repair and Steve did it promptly. I refunded the original buyer 100%. Not sure what the point was that you were trying to make?... | |
| Any updated break-in info on Merlin Duelund Upgrd Bobby has some other stuff going on right now and I am not going to bother him with the question. We are having some plaster and paint work done in the room where the system is and that will last about two weeks so I will have to move and cover al... | |
| Magnepan Service HORRIBLE??? Still no estimate from Magnepan. I will call them again today. Today marks the beginning of week 6. Almost sorry I started this thread but I could care less if any and all from Magnepan read the thread and all the various comments. It should never... | |
| Magnepan Service HORRIBLE??? Mrschret, I'm pretty certain you are on target. This is really a very weird situation because I've been a Magnepan fan since 1975 but this is the first time I have ever needed anything from Magnepan relative to service. I care not what the product... | |
| Magnepan Service HORRIBLE??? The way I see it it does not matter one way or the other if I bought these used or not. I am the customer in this situation and I have a problem. Top notch companies take care of customer's issues. Over a Magnepan speaker's life it is going to be ... |