VPI has a long history of NOT providing tonearm setup information. From your account it seems they don't even tell their dealers.
If dealer protection isn't the reason, the only other reason I can think of is that VPI would rather sell you a VPI table than help you set up their tonearm on another table.
This is not good customer service. "We won't give you the information you need to use our product." is horrible customer service, no matter how politely they say it. That's reason enough for me never to buy a VPI product, no matter how good they are. There are many excellent tonearms, who needs this aggravation?
Sorry for the rant. There are recent threads on this topic with links to useful information developed by independent sources. Search this forum and you'll find them, hope they help.
If dealer protection isn't the reason, the only other reason I can think of is that VPI would rather sell you a VPI table than help you set up their tonearm on another table.
This is not good customer service. "We won't give you the information you need to use our product." is horrible customer service, no matter how politely they say it. That's reason enough for me never to buy a VPI product, no matter how good they are. There are many excellent tonearms, who needs this aggravation?
Sorry for the rant. There are recent threads on this topic with links to useful information developed by independent sources. Search this forum and you'll find them, hope they help.