UPS ??? Do they ever pay a claim???

I think ups denies all claims at first, with damage, in hopes that you wont persue it but dont be fooled. You have a lot of options.

First of all they have a legal responsibility to cover something because there is a implied warrenty to get it there in one piece nevr mind after adding insurance.

Call and push them. If they deny you ask to contest it.

If you get to impatient call your local Attourney generals offce. Information will have the number and this is a goverment organization designed to help people in your exact situation. They do this for free, are familiar with all the local laws, and will tell you all your legal rights and what you can do about it.

You can also call the better business burue and from there you can call both agencies in the area that the ups main office resides in.

Dont be intimidated by ups and call these agencies.

I have a friend who has a friend who knows a guy who has recieved a claim check from UPS :)

But all kidding aside this has been covered before and what Perfectimage says is the way it works, play the game and you will be fine.

Well I'm not going to give up, I was interested in other peoples input, because maybe they have had better luck than I am having right now, but I have all the time in the world. All they have to do is pay me and I'll go away.

Similar experience with FedEx. They destroyed a VPI TNT MKIV turntable, arm and cartridge in March. Filed the insurance claim, returned the buyer's money, communicated via phone, email finally resorted to writing the CEO. It's been 2 weeks since I emailed the CEO and founder and still no response. I'm left with no option other than legal. Having shipped over a hundred components via FedEx, i'm a card carrying FedEx account holder and believe they do a much better job than UPS, nevertheless, their customer service even with insured items is horrible.

TT's are the most heavily damaged audio item that gets shipped. Most people don't secure the arms and platter correctly and all hell breaks loose ( literally ). Then again, one of my friends has literally had a TT delivered where the wooden base was split at the seems and the spindle bent. There is no accounting for poor handling even if well packed.

I think that the next one on the list is heavy amplifiers. Due to the bulk and weight, they get dropped or tossed because they don't want to carry them from point A to point B. I have had amps delivered that had rack handles ripped off of the faceplate and heat sink fins broken off. The funny thing is that United Package Smashers actually attempted to deliver one of them with 1/3 of the amp hanging outside of the box : )

If everybody took the time to pack accordingly, we wouldn't have as many claims. I'm not sticking up for United Package Smashers or Fed Up, but we all know how the packages will be handled and should pack accordingly.

As mentioned above, stick to your guns and pressure the shipper to deal with the situation. They will do EVERYTHING possible to get out of paying a claim, so keep that in mind when working to resolve the situation. Sean
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