That's not true, Bob Bundus. Why must you lie about your refund amount and my offer to send our better cord at no extra cost to you?
You received a refund exactly as advertised. You ordered two cords by fax on 5-11-2000 charged to your mastercard. The cords shipped on 5-11-2000. On 5-21-2000 you sent me a very nice letter stating the things you liked about our cord and the things you didn't like, and you asked to return them for a refund minus shipping cost of $7 and credit card bank fee of 3% (not 10%). I processed your refund on 5-30-2000 and only deducted the $7 shipping plus $12 bank card fee as specified by your letter and our advertised audition return policy.
I offered to send you two of our Model #560 cords at no extra cost to you unless you kept them. I offered to pay the shipping expenses both ways even if you didn't keep them, and not charge any extra to your card during the extra audition period.
I have your fax, letter, and all emails on file to prove I'm telling the truth. Shame on you for lying, Bob.
You received a refund exactly as advertised. You ordered two cords by fax on 5-11-2000 charged to your mastercard. The cords shipped on 5-11-2000. On 5-21-2000 you sent me a very nice letter stating the things you liked about our cord and the things you didn't like, and you asked to return them for a refund minus shipping cost of $7 and credit card bank fee of 3% (not 10%). I processed your refund on 5-30-2000 and only deducted the $7 shipping plus $12 bank card fee as specified by your letter and our advertised audition return policy.
I offered to send you two of our Model #560 cords at no extra cost to you unless you kept them. I offered to pay the shipping expenses both ways even if you didn't keep them, and not charge any extra to your card during the extra audition period.
I have your fax, letter, and all emails on file to prove I'm telling the truth. Shame on you for lying, Bob.