Moon Nova or Eclipse?

I have had several Sim Products- the Eclipse was superb, the P5 preamp a bit dry for me. However, their Attraction preamp/HT processor was the home run for me- just excellent- sonically very neutral, with an extremely low noise floor. For HT is was great, however I still seem to prefer tube preamps for 2-ch at this point.

Now, as for their customer service, that's another thing. I have been trying to contact Costa at Sim Audio for like 2 weeks now. I left a couple messages, even e-mailed him with NO reply. All I want to know is how good the new Stargate processor is compared to the Attraction I used to own. He won't even return my call, and I have spent many thousands of $$ with their company, AND highly recommended the Attraction processor to many A'Goners who have contacted me- extremely disappointing...

I have a Sim Audio Eclipse and I have to say I love it. I cannot talk about the Nova but I'm sure it's not a waste of time... I cannot see a company making an excellent unit and a piece of crap unit as well... I'm sure the Nova will have some similarities to the Eclipse. I would try auditioning it if I were you... Don't let the dealer keep you away from a unit you may want to buy... Give it a try and let your ears tell you.

As for Sim's house sound... Their amps are pretty good. Their Eclipse CDP is excellent (huge amounts of sound details). On the other hand, their preamps are not on par with the rest of their lineup...

Just my 2 cents

I will seek out the Nova for a listening session after reading these remarks, thanks. It makes me mad though, the more I think about it, to be told that decent digital starts at 5k as he put it. I thought it seemed exclusionary,(is that a word?) and kind of contrary to the idea of spreading this hobby amongst the average guys like myself, who can't afford a reference transport and dac from Levinson, yet still want a safisfying system. I don't mean to get too philosophic here but the irony hit me today with my family talking about the things we are thankful for, when I'm rolling 6 thousand dollar cd players around in my head. I'm sure I can be completely happy with something less than a state of the art piece.

Sutts
SimAudio is the manufacturer, not a dealer. I would guess that their sales Rep. would be busy with business, perhaps travelling and talking to dealers - the person you should be talking to! They can't be expected to be at your beck & call. That's what the dealer is for.

Golden ears- with all due respect, every other high-end mfr I have dealt with have always made the time for a key question or two- in fact, many of them actually believe that great customer service will make a happy customer- not a novel concept. Ed from Theta is great- when I had some key techie questions about my Dreadnaught amp, he even got the designer (David Reich) on the phone! Also, Israel Blume at Coincident is supremely knowledgable and answers the phone personally.

The two examples above are just a small example of the great customer service I have found from many of the high-end mfr's, and I purposely gave one example from a large company, and one small, both of which have excellent customer service. Sim Audio could take a page out of that book. I'm still waiting to hear back from Costa, and if I don't hear back, that tells me something.

Too bad, 'cause once you actually DO get him on the phone, he can be helpful. BTW, I am in sales myself (database/IT info), and trust me, if I even get a whiff of a potential prospect with interest in my company's services, I am all over it like white on rice...