Moon Nova or Eclipse?

I will seek out the Nova for a listening session after reading these remarks, thanks. It makes me mad though, the more I think about it, to be told that decent digital starts at 5k as he put it. I thought it seemed exclusionary,(is that a word?) and kind of contrary to the idea of spreading this hobby amongst the average guys like myself, who can't afford a reference transport and dac from Levinson, yet still want a safisfying system. I don't mean to get too philosophic here but the irony hit me today with my family talking about the things we are thankful for, when I'm rolling 6 thousand dollar cd players around in my head. I'm sure I can be completely happy with something less than a state of the art piece.

Sutts
SimAudio is the manufacturer, not a dealer. I would guess that their sales Rep. would be busy with business, perhaps travelling and talking to dealers - the person you should be talking to! They can't be expected to be at your beck & call. That's what the dealer is for.

Golden ears- with all due respect, every other high-end mfr I have dealt with have always made the time for a key question or two- in fact, many of them actually believe that great customer service will make a happy customer- not a novel concept. Ed from Theta is great- when I had some key techie questions about my Dreadnaught amp, he even got the designer (David Reich) on the phone! Also, Israel Blume at Coincident is supremely knowledgable and answers the phone personally.

The two examples above are just a small example of the great customer service I have found from many of the high-end mfr's, and I purposely gave one example from a large company, and one small, both of which have excellent customer service. Sim Audio could take a page out of that book. I'm still waiting to hear back from Costa, and if I don't hear back, that tells me something.

Too bad, 'cause once you actually DO get him on the phone, he can be helpful. BTW, I am in sales myself (database/IT info), and trust me, if I even get a whiff of a potential prospect with interest in my company's services, I am all over it like white on rice...

I have sent Costa questions 3 times and have recieved prompt replies every time. I wonder if he is inclined to not judge their products himself but to let the consumer decide? For what it's worth, the Stargate Aurora combo was reviewed in Home Theater last month I believe.

Okay Sutts. It's nice to know that some are responsive. However, the question you're asking is: (quote)

"All I want to know is how good the new Stargate processor is compared to the Attraction I used to own."

That is something that a dealer should be able to answer for you. If you're looking for an objective opinion, you probably won't get it from the manufacturer. What do you expect to hear? They'll give you the company line. The dealer may even do that, because he's selling them also, but at least he is selling other things.
You MAY get an objective opinion on Audiogon, but the only real way to find out which is better is to listen for yourself.