Golden ears- with all due respect, every other high-end mfr I have dealt with have always made the time for a key question or two- in fact, many of them actually believe that great customer service will make a happy customer- not a novel concept. Ed from Theta is great- when I had some key techie questions about my Dreadnaught amp, he even got the designer (David Reich) on the phone! Also, Israel Blume at Coincident is supremely knowledgable and answers the phone personally.
The two examples above are just a small example of the great customer service I have found from many of the high-end mfr's, and I purposely gave one example from a large company, and one small, both of which have excellent customer service. Sim Audio could take a page out of that book. I'm still waiting to hear back from Costa, and if I don't hear back, that tells me something.
Too bad, 'cause once you actually DO get him on the phone, he can be helpful. BTW, I am in sales myself (database/IT info), and trust me, if I even get a whiff of a potential prospect with interest in my company's services, I am all over it like white on rice...
