Is this rude?

I have been in retail for 35 years and can assure you that most all of the operations that had an opinion that the tire kicking or looking and etc was dishonest etc would soon have few customers walking in the door. You opened your doors to offer items for sale. The customer walking thru that door has taken his time to come in so stop crying and sell him something.Stop the we get full retail only crap and deal. Sell him something he did not know he needed or wanted. If you have a product and SERVICE then SELL IT.Audio sales are one of the very very few that try to obtain full retail prices for goods with the I can ONLY sell at retail or I lose my dealership.
Do not ask a customer for full honesty if it is not returned. Do not try to sell a piece of crap to a customer because you can.Do not hint at service you cannot or will not give after the sale. And do not treat customers as if they have no idea about high end even if they do not.
Salesman sell the correct product for that customer Honestly and with good intent before they cry about tire kicking. If you see used product for sale and do not know if it right for you the research may include a dealer visit.Give him a chance to practice his job and then make him an offer for his New item and his service and horse trade IF HE WILL. He will most likely hit you with the standard MSRP line and lose a sale to another who will or to used product.
It costs many retailers more to stock and finance product than it does audio dealers and they bargain for sales.
Audio is a product and a passion each must decide which is more important and follow that course. Audio is in trouble sales wise due to lack of salesmanship and service after the sale and the driving away of potential new customers.
When was the last time you paid MSRP for a car ot TV or almost any item? High end audio needs tire kicking and some ass kicking to wake up to save the industry.

Bigjoe brought it up and Slappy refined it. None of this is about products or the feelings of salespeople. Products will sell themselves or send you on your way somewhere else. This is about the salespersons time to shine as a helpful person. I may go in say that I'm leaning toward some other speakers but I wanted to hear these first. The seller could tell me a bit more about the speakers i want (good or bad) compare them to something he/she sells and even offer suggestions about some I hadn't thought about yet even if they're not sold here. Now, I walk out after auditioning speakers in this salon but not buying. However, I'm thinking "what a great salesperson, helpful, considerate and MOST IMPORTANT, I'll go back there to buy something they sell next time and buy from that specific salesperson. How many times have we bought from someplace because we had no options but walked out thinking "I wish someone else had this product because the person I had to deal with was a rude jackass"? This is where Internet sales come from. I just bought a VPI 16.5 from Larry @ Hollywood Sound, thousands of miles from where I live, because of the conversation we had. I called just to ask questions about the VPI and we talked about audio in general. I was doing some research for a possible Xmas present 6 months from now. But after the great interaction w/Larry, I approached my wife about purchasing it now. Six days later it showed up at my home. I'd deal w/Larry again in a heartbeat. Great customer service doesn't mean a SALE, it means REPEAT BUSINESS! It's ALL ABOUT CUSTOMER SERVICE period!

I have never had a problem when I have been honest and upfront with people. If someone came up to me and asked me to spend some time for my expertise, I would be able to make a clear decision if I have the time to do it. Also, I love talking to people about what I love, which most great salespeople or experts do, so I might be very willing to go beyond what I would do normally. If I sense I am being manipulated, I don't want spend anytime with that person.

My suggestion: Just be completely honest and forthright, and see what happens.

This is an interesting thread.

My own perspective is that one should go in and be 100% honest. You are a Conrad Johnson dealer. I currently have the possibility of purchasing a used MV60 amplifier for a very good price. I would like the opportunity of you allowing me to give it a listen to see if it is a good move for me. I am willing to do this at a time which is not busy, and by no means interfere with your other customers.

A good dealer would accept this proposition. It builds good will, and establishes both a rapport and a relationship with a potential new customer.

Sadly, both customer and dealer rarely follow this.

Many customers walk in, act like they are flush, and present themselves as being ready to make a deal if the unit is to their liking and the deal is good. They have no intention of buying from the dealer, and often come in at the most inconvenient times for the dealer, such as a Saturday afternoon.

A lot of dealers present themselves as obnoxious people, who are somehow gifted with better hearing, tastes, and decision making abilities than the customer. Not only do they hear better than the other person, they feel they can do a better job in making a decision between whether ARC, CJ, or Krell sounds best. In their demeanor, they end up putting off the customer, and instill in the person a sense that they never want to come back. Also, instead of dealing with money issues in a good way, they can turn things into a "you don't have enough money to be an audiophile" or "you don't have enough money to shop in my store" situation. I consider the trend I read here on Audiogon of paying to audition equipement the ultimate insult.

There is, and has for a long time, been very little effort on the part of many dealers to grow a customer base.

Thankfully, two local dealerships in my area let me basically listen to anything I was interested in as a teenager. They knew I had no ability to buy this type of equipment, but they developed the kind of relationship with me where they would encourage me to bring in my favorite CD and listen on this great system. Of course, they made no money that day, or the next, or the next, or the next.

But, in the long run, as soon as I was able to pay the fee, I bought an NAD 2600A from one of the dealers. And a good amount of gear from both of them. I feel comfortable walking into these stores, and in the end, have often bought new or demo equipment from them as opposed to buying used. Why? It just feels right.

Until dealers and customers go back to doing business in a better way, we will continue to have these discussion.

How would you feel if you put an item up on Audiogon, say an A/V processor, and someone sent you a zillion Emails asking operational questions and such , and then emailed you, Thanks, Thats helps alot , because my friend who does not know how to operate his , is selling me his for a song.