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Shindo Reliability

Does anyone have either good or bad experiences with reliability and servicing of Shindo gear? I'm considering an investment in some new electronics, but I'm a bit apprehensive. I've had some terrible customer service experiences with very small companies and importers in the past.

I'm a little nervous about spending so much money on electronics with limited distribution, made from vintage parts, built by a single person, in a foreign country.

Does anyone have any positive or negative experiences they would like to share regarding service and reliablity? I'm already convinced that the sound-quality is world-class.
tim1
doclamb
21 posts
 
Tim1 I agree with Aronosss completely. I own Shindo equipment, purchasing through Matt at Pitch Perfect Audio on the west coast. I will state that his customer service, knowledge, and support is second to none. Shindo gear is made to last a life time. As the economy allows, I will happily move up the Shindo ladder without giving a second thought to any of the concerns you mentioned.
timothy_m
12 posts
 
Tim1,

I understand as I was there over two years ago wondering the same. The musical enjoyment derived from Shindo gear is astounding and I'll never look back. The importer is strong and Japan is not that far away if you needed work done. The world's pretty small these days. Heck, even if a tsunami swallowed Japan tomorrow, I'll bet that a competent high-end electronics guy would find a Shindo extremely well laid out and easy to work with to solve most any issues that might arise post-tsunami.

mantisory
95 posts
 
I have several friends that own shindo gear, and there have been some reliability issues with them. That being said, the distributor is a good one, and was able to help them out without hassle.
The sound is something else - quite nice for sure (but pretty expensive too)
b
mikeyc8
174 posts
 
I'm one of the friends that Mantisory above is referring to. We all bought from Matt and agree that he's first class in responding to questions and service issues. I usually buy all my gear used, but in this case I would only buy Shindo from a dealer like Matt because lets face it, we're talking about handmade pieces that use 30 yr old NOS parts so issues may arise. For me, the glorious sound is worth taking the leap as can't look back now.
jaybo
4,478 posts
 
tim1..your instincts rule here.....sometimes logic gets thrown away in proportion to the money that's spent. way to many classic new and used pieces from companies who wrote the book for decades...with easy access to service too.
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