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Cambridge Audio products unreliable/unsupported?

Has anyone had problems with Cambridge Audio gear failing while still quite new?? I have had two products fail that were under one year old. 350C CD Player and 840Av2 Integrated Amp. Both products were gently treated and lightly used - less than 100 hours total use. Tried to resolve through Cambridge customer service (Ed Selley stopped responding to my inquiries on the Cambridge customer support website)and local repair and it seemed as though the process was designed to make getting a repair more painful than replacing the defective gear. I am new to high end audio and was wondering how many others had the same experience with this company.
craisin1
jerroot
97 posts
 
Two years ago, my Cambridge Audio 840C CD Player experienced a failure when it was just a little more than a month out of warranty. I called my dealer who contacted CA's service department which, at that time, was in Canada. They repaired the unit under warranty which I thought was an exhibition of exemplary customer service. The only issue I had, and considering their service, a minor one, was the delay in getting the unit from upstate New York into Canada. Somehow there was a missing week, but I've nothing but high praise.
Jerry
chayro
1,801 posts
 
You should contact the dealer you bought it from to assist you with service. That's what they're there for.
wolf_garcia
4,650 posts
 
Yeah...the dealer seems like the proper path here.

I've also experienced the "lost Canadian week" when I bought a minor thing from Canada...gets stuck at the border it seems.
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