You are a tough seller Elizabeth regarding issues after receiving a unit- So if there is any issue after 7 days beyond receipt of the product by the buyer, it's the buyer's problem and not the seller's? Seems a bit unreasonable to me. For me, due to a hectic summer schedule where I was out of town 2 weekends in a row, it was 9 days after delivery before I connected a newly purchased, used tube preamp in my system. When I connected it to my setup, it did not work properly, but there was no damage to the shipping carton or the preamp. It was packed properly, other than the tubes (8) being left in the preamp during shipping. I did not complain about this, although the tubes should have been taken out (in fact I did not think to mention the tubes being left in). I guess my inexperience with tubed equipment is why I did not think about the tubes being left in the preamp. I emailed the seller who is a real gentleman, great communicator and seems to be a very nice guy, and after discussing the situation with the preamp manufacturing service center, I'm shipping the preamp for service. The seller agreed to split the cost of service since the preamp is not working properly. I think this is reasonable and fair by the seller. I'm glad his attitude is not as rigid as yours regarding the days that have gone by since the preamp was delivered. I will say that it is "my bad" that I did not address with the seller, the fact that the tubes were not taken out of the preamp and boxed separately for shipping, but again it was my inexperience and forgetting one of the rules of shipping tubed gear. In fact, I should have remembered this rule since I once owned a tubed preamp (Cary SLP 05) with 8 tubes, and when I sold it, I shipped it with the tubes in separate boxes, the same way I received it.