Anyone have problems w/McIntosh warranty

Mcintosh will ONLY support product sales if you buy from an Authorized McIntosh Dealer. Their web site includes a dealer locator to find the Authorized McIntosh Dealer near you. You need to contact your dealer to determine if he is an authorized McIntosh Retailer. Based on your description, he sounds that he is not and so McIntosh refuses to provide a product warranty. Mcintosh product warranty and customer service is excellent but you have to buy Mcintosh products from an authorized McIntosh dealer. Did your dealer tell you he was an authorized Mcintosh dealer? I suggest you attempt to work these issues with your dealer.

I do not understand this policy. Since there was no authorized McIntosh dealers in your area, you purchased an amplifier from an authorized McIntosh dealer expecting a full warranty. If this sale is against McIntosh policy, the dealer should be responsible (he sold it to you) and not the purchaser. It is my opinion that McIntosh should provide full warranty for this unit. I emailed someone I know at Mcintosh and asked him for his opinion. I will post his response when I get it.

I suggest you call McIntosh and review the facts of your purchase with them. McIntosh customer service is excellent and their policy of having to purchase McIntosh products over-the-counter or delivered and installed by an Authorized McIntosh Dealer has been in effect since day one. McIntosh products that are purchased over the Internet, by phone or mail order are presumed to be "used" and do not qualify for any McIntosh Warranty. The items you need to review with McIntosh are 1) How far are you from an authorized McIntosh dealer (exact number of miles)? 2) Is the dealer you purchased the unit from an authorized dealer and was this fact confirmed by McIntosh? 3) Did this particular dealer have a current McIntosh franchise when the unit was purchased? I am very confident that McIntosh will be happy to answer these questions and get the problem resolved.