FedEx ground is not FedEx Air at all. Ground is a separate company that FedEx Air purchased whole. The FedEx Ground is about as careless as UPS Ground.
Either way you take a risk shipping.
Either way you take a risk shipping.
FedEx Shipping Damage
I recently shipped a component FedEx Ground that the buyer has reported to me as having been damaged during shipment. The item was carefully packed, double-boxed, and insured. I know that FedEx is going to do anything and everything to not honor the insurance. What are my roles and obligations and what are the roles and obligations of the buyer in dealing with this situation?