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has anyone had problems with wadia service?

i have a wadia 381, and for some reason when it is turned on it now emits a high pitched tone, which can best be described as sounding like that of a flying insect. i have called wadia several times and most of the time i get an automated message - on some occasions i get an announcement saying "thank you for calling wadia" other times it says "thank you for calling audio research". it almost seems like there is no one there. the whole thing just gives me the sense that something strange is going on (like, maybe wadia is about to go under).

in any event, i am currently stuck with a cd player that doesn't work and no apparent way to get it fixed. has anyone else had problems contacting wadia?
paperw8

Showing 3 responses by rja

rja's avatar
rja
2,112 posts
 
This same thing happened when they moved from Wisconsin to Michigan. Things eventually settled down and seemed to work alright but as I recall there were quite a few complaints at the time. I'm sure this will get sorted out now that they've moved to Minneapolis.
That being said, it's still a major hassle if you get caught in the cusp.
rja's avatar
rja
2,112 posts
 
There's no doubt in my mind that Wadia should have implemented a transition plan and posted it for customer's benefit.
To me, Wadia has been negligent and inconsiderate to their customers on this one and as I mentioned, they have done this before.
Something Wadia should consider, this behavior may have cost them potential customers.
rja's avatar
rja
2,112 posts
 
I'm confident that all these issues will be resolved eventually but in the mean time better have patience.
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