has anyone had problems with wadia service?

Seattlehifi - we can agree to disagree about the points you made about the warranty, however, if their process has changed then they should have advised customers via their website and warranty card documentation - what's so difficult about giving customers the proper information and process to follow? That's my point about this - I don't really care which process they want followed - direct or via a dealer - they should be concientious enough and customer focused enough to advise people properly so that they can address their issues accordingly.

to make a long story short, i finally got through to someone at wadia. he was familiar with this thread (and had apparently been in contact with seattlehifi). he conferenced-in someone in service and we were able to make headway. the guy from service will contact me with information so that i can return the unit for service. hopefully i will be able to send it off later today.

apparently the problem is that wadia is in the middle of moving its facilities. the move is apparently scheduled for completion some time next month.

i would like to thank seattlehifi because your intercession got things moving.

This same thing happened when they moved from Wisconsin to Michigan. Things eventually settled down and seemed to work alright but as I recall there were quite a few complaints at the time. I'm sure this will get sorted out now that they've moved to Minneapolis.
That being said, it's still a major hassle if you get caught in the cusp.

Facten,

Well said - customers shouldn't be left to guess or figure out who to call next. If the process has changed in any manner they should update thier information as quickly as possible. To my knowledge, the warranty repair process did not change from one entity to the next but I could be mistaken.

Reading this thread was like watching Groundhog Day.

A member who needed service for his Wadia component but steadfastly refused to deviate from his established course despite repeated offers from a dealer. This person would rather die than do it some other way. You know that phrase about cutting off your nose to spite your face? That phrase was made to describe this guy.

Another member insisting over and over again that Wadia is incompetent. Ok, got it. We hear you. You know, once I went to the store and they were supposed to be closed at 6, but the guy closed early at 5:55.

A dealer who just can't help but be helpful. Gets a thank you at the end, but boy, he sure had to work for it. Oh, and it sounds like the guy still refused to call him. You know, he was totally right, some people would rather complain than actually move forward.