What's up with Soundstage Direct?

+1 Thank you Manley Labs

Happy to report that I was refunded the full amount of my purchase after contesting the charge with my bank. And it was a big chunk of change because I had sprung for a VPI tonearm upgrade. kudos to this thread and others like it - it can only help to let people share their experiences and make them public and accessible to investigators too. So I hope that affected customers keep posting here. Hopefully at some point we'll get an idea of what exactly is going on with this once reliable company. 

Their site now redirects you to Reverb. I've contacted Reverb re: my unfulfilled order and I'll let you know what response or product I receive.

In the last few days, I have tried to do a search on the website with no luck.  I was able to scroll through the multitude of listing to find items that I wanted.  Tonight (Oct. 1) when I entered the address for Sound Stage Direct, it took me to ReverbLP site!  Tried a few times, and even did a search.  I am sad if they have gone by the wayside.  There were still a number of colored vinyl Lp's that I was wanting to acquire! It is a sign of the times.  My fav. shoe co. web site also appears to be out of business (brutini). :-(

It's time to close the book on SSD or to believe that anything ordered from SSD will be fulfilled by Reverb.  Some of us were told by SSD that the new company that purchased SSD was going to fulfill open orders (more lies!)  I inquired, as did bamalama, and here's what I got back from Reverb:

Hi there,

My name is Maddie, thanks for writing us here at Reverb LP.

Unfortunately, Reverb LP would be unable to review purchases made through SoundStage Direct. For any outstanding SoundStage Direct orders, or questions about any previous business with SoundStage Direct, please contact them at customerservice@soundstagedirect.com.

To ensure music fans still have access to great vinyl, Soundstagedirect.com is forwarding incoming traffic to Reverb LP, a new home for buying and selling records.

If you have any additional questions or concerns, please feel free to let us know. We would be happy to help!

Best,

Maddie N. | Customer Engagement / LP Support