What's up with Soundstage Direct?

Add another one to the pile ...  I paid for a new VPI tonearm under the trade-in program about two months ago.  no responses, no nothing.  checking in with the bank now to see if I can find redress.  Fun! 

Btw - VPI is aware of the problem but apparently is just as much in the dark about the situation as everyone else.  

Happy to report that I was refunded the full amount of my purchase after contesting the charge with my bank. And it was a big chunk of change because I had sprung for a VPI tonearm upgrade. kudos to this thread and others like it - it can only help to let people share their experiences and make them public and accessible to investigators too. So I hope that affected customers keep posting here. Hopefully at some point we'll get an idea of what exactly is going on with this once reliable company.