What's up with Talon?

Hey, Nvlashi...

I read on an on-line forum that a guy got an e-mail from Mike at Talon that implied that he may have been on vacation for the past couple of weeks. He's not 100% sure, but that should be enough to help you rest easy.

If it's posted on the 'gon, it must be true.

Sorry, but I don't think Nisi was out of line at all. His post was respectful, gave Mike the benefit of the doubt, but expressed concern over something he has every right to be concerned about. I did not find it to be "knee jerk" or a "gut reaction". He attempted to use the appropriate channels of communication for (what I consider) an excessive amount of time. Only then did he take his issue public. Good for him.

If you can run a company where 1-week (or over 2-week) turn-around time on customer support is acceptable...then hats off to you. However, the premium paid for product like Talon speakers is not just for the product itself, but for other tangibles and intangibles - customer service being but one of them.