Warranty...good,bad and the ugly

Mac has always been clear about their warranty limitations. I think the pricing of used audio equipment often fails to reflect the real costs and benefits of buying something used, outside dealer channels, or with no warranty (as you did). Unless I misunderstood your post, Mac didn't refuse to support the product - which would be an unforgiveable sin, in my view, but believe it or not, some companies don't support not-the-original-retail-purchaser items at all; Mac only declined to give you a free warranty you didn't pay for (by buying the product through authorized channels, where the expense of the warranty is included in the asking price.)

this should be a matter between the shipper(seller) and the shipping company...get a refund now.

Lloydc..The closet Mac dealer was 400 miles from me..I did buy it new from an authorized dealer in November 2008..I was told that there would be no issues on warranty,"simply fill in the card and send it in" a direct statement from the McIntosh dealer on the phone as Im giving him my credit card info..Trust me,if I had a dealer anywhere near I would have gone in and listened to the product and bought it avoiding shipping ....Mac refused my warranty via a letter stating that it was not bought at a store and carried at of that same store.Their warranty does not cover any product shipped even if its through an authorized dealer which it was..I called McIntosh directly and was told thats the policy,"sorry but thats that"...My post was not to complain,already did that and Ive cost McIntosh at least 3 sales so far and still counting... So what goes around comes around...Im just curious why companies do such actions..One company I personally know of that doesnt is Pass Labs.Needless to say McIntosh will never get any money from me again and Pass Labs is my next purchase..After reading the Wilson post on bad paint and the issues that arise from getting service it made me really wonder about all this high priced gear and the lack of customer service behind it

economists would call the behavior of companies like mcintosh the exercise of market power: their brand and position is so strong that they can afford to extract as much value as they want from customers. makes perfect business sense...until they alienate their customers

Well hearing about Mcintosh's weak warranty might just keep me from buying a new piece from them... the value of buying new is lost if you are treated as second class when you have issues.

I am currently looking at Mac and Pass labs.... My disition is getting easier though.

Missioncoonery, how much did it cost to get you unit fixed?