Warranty...good,bad and the ugly

this should be a matter between the shipper(seller) and the shipping company...get a refund now.

Lloydc..The closet Mac dealer was 400 miles from me..I did buy it new from an authorized dealer in November 2008..I was told that there would be no issues on warranty,"simply fill in the card and send it in" a direct statement from the McIntosh dealer on the phone as Im giving him my credit card info..Trust me,if I had a dealer anywhere near I would have gone in and listened to the product and bought it avoiding shipping ....Mac refused my warranty via a letter stating that it was not bought at a store and carried at of that same store.Their warranty does not cover any product shipped even if its through an authorized dealer which it was..I called McIntosh directly and was told thats the policy,"sorry but thats that"...My post was not to complain,already did that and Ive cost McIntosh at least 3 sales so far and still counting... So what goes around comes around...Im just curious why companies do such actions..One company I personally know of that doesnt is Pass Labs.Needless to say McIntosh will never get any money from me again and Pass Labs is my next purchase..After reading the Wilson post on bad paint and the issues that arise from getting service it made me really wonder about all this high priced gear and the lack of customer service behind it

economists would call the behavior of companies like mcintosh the exercise of market power: their brand and position is so strong that they can afford to extract as much value as they want from customers. makes perfect business sense...until they alienate their customers

Well hearing about Mcintosh's weak warranty might just keep me from buying a new piece from them... the value of buying new is lost if you are treated as second class when you have issues.

I am currently looking at Mac and Pass labs.... My disition is getting easier though.

Missioncoonery, how much did it cost to get you unit fixed?

A few years ago, I owned a 1990s vintage McIntosh amplifier that had a broken faceplate as a result of shipping. The McIntosh parts dept, was exceedingly helpful and timely in sending me a replacement (which I paid for). I thought the service was very good.