Warranty...good,bad and the ugly


A few months ago I bought a Mac 402 new and had it shipped,Mac voided the warranty because of their policy on buying over the phone and having it shipped,I posted that info several months ago with lots of comments.I now see that there are several having issues with Wilson finishes and warranty stipulations..I had a Pass amp which was bought used over this site about 2 years ago,it developed an issue and even though I wasnt the original owner they still covered the warranty and even paid shipping on the repair(amp had about 6 months left on the original 3 year warranty)..Why dont all companies operate this way and just simply cover their gear from the time it was intially purchased reguardless of how many owners it has had,where it was purchased,who set it up etc etc..Seems rather silly and bad business...any ideas????
missioncoonery
Tvad, go to any product page and look for the link "Buying Advice".

Ggavetti, of course McIntosh products probably breakdown just like other manufacturers, but it doesn't seem to be a common problem like with certain others. Their reputation for being well designed and well built seems to be deserved.

Again, Misseoncoonery should name the dealer who lied to him.
i agree, they're amazingly well built. i had bad luck with mine (ma-2275) but I bought it from audioclassics, and it was replaced immediately (but that's an audioclassics policy).

by the way of warranties, i was disappointed by Shindo. I bought a second-hand (8 month old) pre-amplifier that cost me $6000, there was a problem with the phono stage, and they told me the warranty does not extend to second-hand buyers, no matter how old the unit is. i think this is pretty bad for high-end gear, and i will definitely make sure not to buy second hand gear that does not have warranty in the future.
Guys...I think some are missing the purpose of this post..Im not bashing McIntosh,Ive already done that.Ive talked to McIntosh directly and know their warranty policies.They dont cover anything bought over the phone or internet even if its from an authroized dealer,period..They also DONT have a transferrable warranty so if bought used you have no warranty through McIntosh..Thats all behind me,nothing I can do about it...Im looking for opinions about the overall market and the warranty of gear (or lack of)...lets talk about companies that have great warranties & companies that dont..Tvad wrote that we can debate about it but nothing will change..I think if we as buyers know what companies will or wont do, we CAN make a difference... with our wallets!..We stop buying their gear and things will change..They either make warranties better or go out of business..
So we should forget sound quality, features, looks and now buy based upon warranty and repair services? If the warranty is that important, then you're saying you expect problems with the item right from the purchase date. If that's the case, then why buy it to begin with. A good warranty is a nice to have feature, but not the reason to purchase.

Missioncoonery, maybe I'm reading too much into it, but from the way you wrote the original post, you still have issues with McIntosh. One more time, who was the dealer who took you down the path? Make a difference and put him out of business!