Warranty...good,bad and the ugly


A few months ago I bought a Mac 402 new and had it shipped,Mac voided the warranty because of their policy on buying over the phone and having it shipped,I posted that info several months ago with lots of comments.I now see that there are several having issues with Wilson finishes and warranty stipulations..I had a Pass amp which was bought used over this site about 2 years ago,it developed an issue and even though I wasnt the original owner they still covered the warranty and even paid shipping on the repair(amp had about 6 months left on the original 3 year warranty)..Why dont all companies operate this way and just simply cover their gear from the time it was intially purchased reguardless of how many owners it has had,where it was purchased,who set it up etc etc..Seems rather silly and bad business...any ideas????
missioncoonery
Guys...I think some are missing the purpose of this post..Im not bashing McIntosh,Ive already done that.Ive talked to McIntosh directly and know their warranty policies.They dont cover anything bought over the phone or internet even if its from an authroized dealer,period..They also DONT have a transferrable warranty so if bought used you have no warranty through McIntosh..Thats all behind me,nothing I can do about it...Im looking for opinions about the overall market and the warranty of gear (or lack of)...lets talk about companies that have great warranties & companies that dont..Tvad wrote that we can debate about it but nothing will change..I think if we as buyers know what companies will or wont do, we CAN make a difference... with our wallets!..We stop buying their gear and things will change..They either make warranties better or go out of business..
So we should forget sound quality, features, looks and now buy based upon warranty and repair services? If the warranty is that important, then you're saying you expect problems with the item right from the purchase date. If that's the case, then why buy it to begin with. A good warranty is a nice to have feature, but not the reason to purchase.

Missioncoonery, maybe I'm reading too much into it, but from the way you wrote the original post, you still have issues with McIntosh. One more time, who was the dealer who took you down the path? Make a difference and put him out of business!
I had NEVER had a piece go bad, with the exception of a power company glitch taking out my amp, until fairly recently.
I bought a CA840c CD player and it was defective out of the box. My DEALER sent off for a new one and loaned me there DEMO for the duration. The 2nd was ALSO a no-go and we cracked the case right AT the dealer and wiggled an obviously loose edge connector back into place. Solved.
Cambridge could have cared less. When I sent them a nice note suggesting using 'shock watch' sensors (CHEAP when bought in bulk) on all single shipments I was blown off.

The 'cynic' view?
1. Some dropouts are acceptable to manufacturers.
2. Let insurance worry about the rest
3. Executive bonuses for large companies depend on profits
4. Some gifted hobbyists who go into business don't know what they are doing. no matter how good what they build sounds
5. Low production volumes are expensive to maintain.
6. If you follow Missioncoonery's thought, you'd better be willing to PAY for it. Bryston is perfect example. Using premium long MTBF components and top-notch design ain't cheap.