Warranty...good,bad and the ugly

Lets just forget this post..obviously im not making my post clear...

I had NEVER had a piece go bad, with the exception of a power company glitch taking out my amp, until fairly recently.
I bought a CA840c CD player and it was defective out of the box. My DEALER sent off for a new one and loaned me there DEMO for the duration. The 2nd was ALSO a no-go and we cracked the case right AT the dealer and wiggled an obviously loose edge connector back into place. Solved.
Cambridge could have cared less. When I sent them a nice note suggesting using 'shock watch' sensors (CHEAP when bought in bulk) on all single shipments I was blown off.

The 'cynic' view?
1. Some dropouts are acceptable to manufacturers.
2. Let insurance worry about the rest
3. Executive bonuses for large companies depend on profits
4. Some gifted hobbyists who go into business don't know what they are doing. no matter how good what they build sounds
5. Low production volumes are expensive to maintain.
6. If you follow Missioncoonery's thought, you'd better be willing to PAY for it. Bryston is perfect example. Using premium long MTBF components and top-notch design ain't cheap.

Roy Johnson from GMA told me a couple of years ago that the reason he changed his lifetime warranty regardless of owner was due to shipping damages. The speaker's cabinet may look perfect but the inside XO and woofers get jarred pretty good. Bryston changed their's due to some black market units...as long as you have a copy of the original receipt from an authorized dealer, you are good to go for 20 years on most of their products.

L

I guess I'm a little confused by Missioncoonery's reluctance to name the "dealer" who sold him a bill of goods. The only thing that comes to mind is that you are still doing business with him, or he is your brother-in-law. Seems like if that's not the case, why not expose this guy for the benefit of others?

O.P. Talk to your dealer about the warranty repair. Send the unit to them, and have them deal with Mac, problem solved.

Nelson Pass is an amazing individual. He builds great stuff, stands behind it, and offers his schematics for others to play with.