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Warranty...good,bad and the ugly

A few months ago I bought a Mac 402 new and had it shipped,Mac voided the warranty because of their policy on buying over the phone and having it shipped,I posted that info several months ago with lots of comments.I now see that there are several having issues with Wilson finishes and warranty stipulations..I had a Pass amp which was bought used over this site about 2 years ago,it developed an issue and even though I wasnt the original owner they still covered the warranty and even paid shipping on the repair(amp had about 6 months left on the original 3 year warranty)..Why dont all companies operate this way and just simply cover their gear from the time it was intially purchased reguardless of how many owners it has had,where it was purchased,who set it up etc etc..Seems rather silly and bad business...any ideas????
missioncoonery
lngbruno
210 posts
 
Roy Johnson from GMA told me a couple of years ago that the reason he changed his lifetime warranty regardless of owner was due to shipping damages. The speaker's cabinet may look perfect but the inside XO and woofers get jarred pretty good. Bryston changed their's due to some black market units...as long as you have a copy of the original receipt from an authorized dealer, you are good to go for 20 years on most of their products.

L
fplanner2000
616 posts
 
I guess I'm a little confused by Missioncoonery's reluctance to name the "dealer" who sold him a bill of goods. The only thing that comes to mind is that you are still doing business with him, or he is your brother-in-law. Seems like if that's not the case, why not expose this guy for the benefit of others?
barry_e_cohen
83 posts
 
O.P. Talk to your dealer about the warranty repair. Send the unit to them, and have them deal with Mac, problem solved.

Nelson Pass is an amazing individual. He builds great stuff, stands behind it, and offers his schematics for others to play with.
missioncoonery OP
732 posts
 
guys guys..there is no repair!!!My Mac amp is fine..I just got screwed out of my warranty..Im over that ,trust me..thats not what the original post is about..its about manufactures and their standing behind their product..not me bitchin about Mac..and no I didnt buy my amp from my bro in law,jesus
unsound
6,115 posts
 
Thiel stands by and beyond their warranty.
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