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Very Bad purchase from upscale audio Acoustic Zen Adagio

This was not my first purchase from Kevin Deal at Upscale audio. I am a entry level audiophile. My PrimaLuna Dialogue Premium HP and Dialogue Premium Preamplifier have given many hours of enjoyment. I have purchased well over 1K in tubes from Kevin. This purchase took me over the 10K mark with Upscale Audio. I am not a rookie to audio or tube amplification. I have had a successful tube amp repair and design shop since 1993. 
My concern.
Here is the description of the Acoustic Zen Adagio from Upscale audio's website.
This pair of Adagio's from our demo room are also the last pair of Adagio's in our inventory. The Adagio is such a sweet sounding speaker and is perfect for those who really like to get inside the music. The pair we have are in the stunning Figure Red wood finish. The baffle style is the original (and better sounding) non-tapered baffle, as pictured. Price $2499.00 plus shipping
Ok.
I called Kevin and talked to him on the phone.  I asked him if he would entertain an offer. I told him that I had seen the same speakers offered on Audiogon and Audioasylum for considerably less.
He said I am a retail store and back my products. He also said this and I quote " Those people are just guys in their underwear scratching their asses." I am a store.
I trusted the description of the speakers and I trusted Kevin.
Total price. $2839.  $2499.00 plus $340.00 shipping to NC.
The speakers arrived and I couldn't wait to unpack them and hook them up. The packing was great. My anticipation was greater.
Left speaker Tweeter DOA. The same speaker had a shameful reject finish.  The lacquer was so clouded you can hardly see the wood figure. The back of the speaker was loaded with black specks under the lacquer. These speakers are seconds, rejects. I sent Kevin Deal 4 emails referring to the fact that this really was a bad deal.  It has been 3 days and no response.
On the other hand Robert Lee ( Owner of Acoustic Zen)  responded immediately to my email asking for help with the DOA Tweeter. I sent it off next day air to him and today responded that it is on it's way back  to me.
Somehow Kevin Deal's Train ran off the tracks so don't ask for your money back

rbogartr
lucidear
57 posts
 
How did you pay?
With Paypal you could always make a claim and return them to the store, you may even have the same chance with paying through a credit card comp....
mattkimb96
104 posts
 
I second the endorsement of Andy at Tube Vintage Services....have never been dissapointed and would not consider shopping elsewhere.
dill
815 posts
 
Kevin Deal has answered with photos over at Audio Asylum.

https://www.audioasylum.com/cgi/vt.mpl?f=speakers&m=354793
rbogartr OP
7 posts
 
All that you touch
And all that you see
All that you taste
All you feel
And all that you love
And all that you hate
All you distrust
All you save
And all that you give
And all that you deal
And all that you buy
Beg, borrow or steal
And all you create
And all you destroy
And all that you do
And all that you say
And all that you eat
And everyone you meet (everyone you meet)
And all that you slight
And everyone you fight
And all that is now
And all that is gone
And all that's to come
And everything under the sun is in tune
But the sun is eclipsed by the moon
 Pink Floyd - Eclipse Lyrics 
zipost's avatar
zipost
112 posts
 
from my experiences and knowledge; one speaker apparently was exposed to sunlight. Looking from these pixs ( worked on car paint and finished clear coat). from my very own eyes, yes they do look different,  both speakers are not a matched pair.   Either way; buyer should be aware, and Mr. Shady Deal should let the buyer knows before hand.  Send it back to the manufacture see if they can buff the clear coat out. Mr. Shady Deal should take care of that for you. End of the story!
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