Kevin Deal has answered with photos over at Audio Asylum.
https://www.audioasylum.com/cgi/vt.mpl?f=speakers&m=354793
https://www.audioasylum.com/cgi/vt.mpl?f=speakers&m=354793
Very Bad purchase from upscale audio Acoustic Zen Adagio
This was not my first purchase from Kevin Deal at Upscale audio. I am a entry level audiophile. My PrimaLuna Dialogue Premium HP and Dialogue Premium Preamplifier have given many hours of enjoyment. I have purchased well over 1K in tubes from Kevin. This purchase took me over the 10K mark with Upscale Audio. I am not a rookie to audio or tube amplification. I have had a successful tube amp repair and design shop since 1993.
My concern.
Here is the description of the Acoustic Zen Adagio from Upscale audio's website.
This pair of Adagio's from our demo room are also the last pair of Adagio's in our inventory. The Adagio is such a sweet sounding speaker and is perfect for those who really like to get inside the music. The pair we have are in the stunning Figure Red wood finish. The baffle style is the original (and better sounding) non-tapered baffle, as pictured. Price $2499.00 plus shipping
Ok.
I called Kevin and talked to him on the phone. I asked him if he would entertain an offer. I told him that I had seen the same speakers offered on Audiogon and Audioasylum for considerably less.
He said I am a retail store and back my products. He also said this and I quote " Those people are just guys in their underwear scratching their asses." I am a store.
I trusted the description of the speakers and I trusted Kevin.
Total price. $2839. $2499.00 plus $340.00 shipping to NC.
The speakers arrived and I couldn't wait to unpack them and hook them up. The packing was great. My anticipation was greater.
Left speaker Tweeter DOA. The same speaker had a shameful reject finish. The lacquer was so clouded you can hardly see the wood figure. The back of the speaker was loaded with black specks under the lacquer. These speakers are seconds, rejects. I sent Kevin Deal 4 emails referring to the fact that this really was a bad deal. It has been 3 days and no response.
On the other hand Robert Lee ( Owner of Acoustic Zen) responded immediately to my email asking for help with the DOA Tweeter. I sent it off next day air to him and today responded that it is on it's way back to me.
Somehow Kevin Deal's Train ran off the tracks so don't ask for your money back
My concern.
Here is the description of the Acoustic Zen Adagio from Upscale audio's website.
This pair of Adagio's from our demo room are also the last pair of Adagio's in our inventory. The Adagio is such a sweet sounding speaker and is perfect for those who really like to get inside the music. The pair we have are in the stunning Figure Red wood finish. The baffle style is the original (and better sounding) non-tapered baffle, as pictured. Price $2499.00 plus shipping
Ok.
I called Kevin and talked to him on the phone. I asked him if he would entertain an offer. I told him that I had seen the same speakers offered on Audiogon and Audioasylum for considerably less.
He said I am a retail store and back my products. He also said this and I quote " Those people are just guys in their underwear scratching their asses." I am a store.
I trusted the description of the speakers and I trusted Kevin.
Total price. $2839. $2499.00 plus $340.00 shipping to NC.
The speakers arrived and I couldn't wait to unpack them and hook them up. The packing was great. My anticipation was greater.
Left speaker Tweeter DOA. The same speaker had a shameful reject finish. The lacquer was so clouded you can hardly see the wood figure. The back of the speaker was loaded with black specks under the lacquer. These speakers are seconds, rejects. I sent Kevin Deal 4 emails referring to the fact that this really was a bad deal. It has been 3 days and no response.
On the other hand Robert Lee ( Owner of Acoustic Zen) responded immediately to my email asking for help with the DOA Tweeter. I sent it off next day air to him and today responded that it is on it's way back to me.
Somehow Kevin Deal's Train ran off the tracks so don't ask for your money back
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- 188 posts total
All that you touch And all that you see All that you taste All you feel And all that you love And all that you hate All you distrust All you save And all that you give And all that you deal And all that you buy Beg, borrow or steal And all you create And all you destroy And all that you do And all that you say And all that you eat And everyone you meet (everyone you meet) And all that you slight And everyone you fight And all that is now And all that is gone And all that's to come And everything under the sun is in tune But the sun is eclipsed by the moon Pink Floyd - Eclipse Lyrics |
from my experiences and knowledge; one speaker apparently was exposed to sunlight. Looking from these pixs ( worked on car paint and finished clear coat). from my very own eyes, yes they do look different, both speakers are not a matched pair. Either way; buyer should be aware, and Mr. Shady Deal should let the buyer knows before hand. Send it back to the manufacture see if they can buff the clear coat out. Mr. Shady Deal should take care of that for you. End of the story! |
Based on Deals response at AA he regrets that the tweeter didnt work and let Acoustic Zen deal with it. He doesn't take any responsibility for the finish. In Deals typical snarky manner he makes a disparaging remark about the buyer and because he felt uneasy when talking to him before the sale he took pics of the speakers before shipping. If he felt so uneasy about the transaction he shouldn't have gone through with it. He may be right that the speakers left his store in good condition but his refusal to take any responsibility for their condition upon arrival speaks volumes about him and his ethics.....or lack thereof. |
Just want this to end. But I do need to respond to Kevin Deal's post with pictures that I was able to post on Audioasylum. https://www.audioasylum.com/cgi/bbs.mpl |
- 188 posts total