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Seller is responsible to get item to you, intact. yes? or no?

Is the seller responsible for packing and shipping? or not? Should the seller insist on a safe form of shipping? (and if the seller does insist, can he make the buyer pay for air, or 2-day?) or can the buyer say ship cheap (even though the seller eats the shipping fail?) ((And DOES the buyer eat the broken equipment cost?))                  
Who should be worried about insurance... the buyer? or the seller? Since it it is lost or broken, the buyer can get his/her money back. (usually)  
My 'take' is that the person AT RISK for loss is the SELLER. And the SELLER should certainly be needing the insurance. (Notice the seller is the person who has to collect insurance, NOT the buyer)... So IMO the Seller should be including the cost of insurance IN THE ASKING PRICE. Since the seller is the one 'needing' the insurance.                   
The other side is why should the buyer PAY for insurance when the seller is the one being protected by insurance?            
I have asked this before long ago, and the main answer seems to be FURY on the part of (mainly) sellers claiming they have no part in any shipping fail, that they say it is 100% on the buyer. (to which I just laugh)Where I would say the shipping packing, and burden of surety is 100% on the seller/person shipping.So what's your thoughts on it today...(like I said, I asked this years ago, and got a LOT of flack for even claiming the seller is the bad guy, and is responsible 100% of the time for the insurance and proper packing and insurance against loss.) So I thought it was a pertinent question. and wonder what all you folks think, today?

elizabeth
inna
5,245 posts
 
However, I think that splitting 50/50 paypal fees, packing expenses and shipping cost is fair. Transactions should be friendly or why do it at all ?
bdp24's avatar
bdp24
4,908 posts
 
If a package is lost or it's contents damaged, it is only the sender of the package (the seller) who can file a claim. So the responsibility for it's undamaged delivery is upon he or she solely.
2psyop's avatar
2psyop
779 posts
 
When would the buyer be physically involved with ANY product until it shows up at their door? To me this is a silly question.
Seller is responsible for the item to get to the doorstep intact. Add the costs and sell the product.
jperry
1,408 posts
 
Unless you have a specific agreement otherwise, such as FOB origin (Free on Board), the Seller has responsibility for delivery of the product to you undamaged in transit. They are the party contracting with the Shipper, so they have the contractual relationship with the Shipper

Buyers have real benefit from paying via PayPal or credit card, so they can enforce the agreement regarding Seller liability for safe transit. 

If you are a Buyer or Seller you should have a clear agreement about whether the item is shipped FOB destination (Seller shipping liability) or FOB origin (Buyer shipping liability)
csmgolf
479 posts
 
The seller absolutely has the responsibility until the buyer has the item in their possession. The buyer has every right to expect to receive an item sold to them in exactly the condition that was specified in the advertisement. If the seller specifies differently in their ad, I just stay away no matter how much I may want that item. If the seller can't be bothered with seeing a sale through to the finish, then let the buyer beware. That is why pick up in person or meeting is always preferable to me. It is also why I can not understand anyone ever throwing away factory packaging. It is expensive to safely pack and ship large, heavy items. 
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