Seller is responsible to get item to you, intact. yes? or no?


Is the seller responsible for packing and shipping? or not? Should the seller insist on a safe form of shipping? (and if the seller does insist, can he make the buyer pay for air, or 2-day?) or can the buyer say ship cheap (even though the seller eats the shipping fail?) ((And DOES the buyer eat the broken equipment cost?))                  
Who should be worried about insurance... the buyer? or the seller? Since it it is lost or broken, the buyer can get his/her money back. (usually)  
My 'take' is that the person AT RISK for loss is the SELLER. And the SELLER should certainly be needing the insurance. (Notice the seller is the person who has to collect insurance, NOT the buyer)... So IMO the Seller should be including the cost of insurance IN THE ASKING PRICE. Since the seller is the one 'needing' the insurance.                   
The other side is why should the buyer PAY for insurance when the seller is the one being protected by insurance?            
I have asked this before long ago, and the main answer seems to be FURY on the part of (mainly) sellers claiming they have no part in any shipping fail, that they say it is 100% on the buyer. (to which I just laugh)Where I would say the shipping packing, and burden of surety is 100% on the seller/person shipping.So what's your thoughts on it today...(like I said, I asked this years ago, and got a LOT of flack for even claiming the seller is the bad guy, and is responsible 100% of the time for the insurance and proper packing and insurance against loss.) So I thought it was a pertinent question. and wonder what all you folks think, today?

elizabeth

Showing 5 responses by 2psyop

When would the buyer be physically involved with ANY product until it shows up at their door? To me this is a silly question.
Seller is responsible for the item to get to the doorstep intact. Add the costs and sell the product.
As an example of an experience I had. I bought a CD player some years ago. Player was advertised as used but in functional condition. The seller agreed to pack well and send the manual. A $300 price and the seller stated he can take it back in 3 days if there was a problem. He said he sold many audio pieces and I should not be worried. When the player came, the CD drawer would not work. A quick look in the manual stated the CD player must be shipped with a screw that keeps the drawer in place. Since the shipper did not double box the player, did not put the screw into the drawer and did not provide enough packing, the drawer had broken. When finding out the cost of repairs was more than the cost of the CD player I wanted to ship it back. He took it back reluctantly (after I told him about the screw and lack of proper packing) and I paid for shipping. These kinds of stories are more numerous than one might think. So who was at fault here, and whose time was wasted? It should be noted the seller wanted me to file a claim, even after I pointed out he was to lazy to do a quick research and find out how to properly ship a CD player.
Elizabeth. I sympathize with you. Just cannot understand why someone does these crazy things. I am a firm believer in this policy. If you made a mistake in selling me something, that is fine we can work it out. But if you just screwed me over by blatantly not giving a sh*t. I will give feedback that the seller will NOT like. And I will always tell truth about what happened. Your dirty laundry will be put out there...
ethiessen1 +1
I think most audiophiles should adopt this policy when dealing as a seller or buyer and the equipment is either fragile and/or old or just very expensive and/or hard to package well. I am amazed how many people buy top dollar audio gems and expect it to be shipped every time in perfect condition. And many will not make the time to travel and meet halfway to get these precious pieces. My audio room is my sanctuary away from the mad, mad world. I would drive 100 miles to get a kit of gear that helps me relax and enjoy music!!
Am I the only one who had an audio package delivered to me crushed, not in the original shipping box and with 3 styrofoam peanuts to protect it?? Folks, my complaint is with seller who did not pack an item correctly, knew it and did not care. Not talking about surviving a 10 ft drop. Yeah there are terrible buyers who complain and back out of deals AND yes one should have agreements in place but the whole buying and selling process falls apart when someone throws audio gear in boxes at breakneck speed to maximize profits.