Do not buy any Sonus Faber used

I'm done responding to you...you have a nice day.
Janeb (System | Threads | Answers | This Thread)

Thank you. I will.

Does anybody know if Sumiko has changed this policy?

I bought a pair of used SF Concertos at Audiogon around 2001. About 4 years later, one tweeter started to produce noise. Through my local dealer, I contacted Sumiko and they were nice to repair it (with my paying the cost, of course). I can't explain exactly what the problem was, but they replaced the crossover. About 4 years after the initial repair, the same problem occured again. This time, Sumiko wouldn't repair it because they couldn't find the record of the original sale. I tried to contact the seller from 8 years earlier, but couldn't reach her. I can't play or sell them, so I am forced to permanently retire them in the closet. The argument like "Sumiko told us the policy" or "Speakers don't break" apply to my case (they once serviced it!!!). In addition to my ~1K expense, the original labor and materials for crafting these gorgeous speakers have been wasted. It is a shame.

Alternatively, if there is any third-party service that could repair these speakers, please let me know. Thank you.

Should have read...

The argument like "Sumiko told us the policy" or "Speakers don't break" DOES NOT apply to my case

I bought a pair of new Electa Amator II speakers about 7 years ago, and still love them. I purchased them directly over the internet from a high-end audio shop in Milan, which was happy to ship them to me in the states. They arrived in pristine, unopened condition.

But now this attitude of Sumiko's is outrageous, arrogant, and unacceptable. Sonus Faber should be happy customers for their products are excited, dedicated, and exist in any and all ways. I see these threatening Sumiko ads, and they disgust me. I have another system with Epos speakers that pleases me just as much, and this company is now my future. Goodbye Sonus Faber and your U.S. distributor with a serious attitude problem.

Naxos41, pick up the phone and call Sonus faber directly in Italy and explain your situation.I have done so on three different occasions and each time Sf fixed the problem - no questions asked.I don't live in the US and had purchased from an authorised dealer in my country, but he and the distributor were so slow in making an effort to sort out my problem(s) I got frustrated and made the calls.It was a while ago when Franko Serblin was still there.In one of the instances the CEO at the time, Cesare Bevalaqua attended to the problem himself as he was the one who picked up the phone.Once we got past the language barrier they couldn't have been more helpful.

Good luck.