Do not buy any Sonus Faber used

Should have read...

The argument like "Sumiko told us the policy" or "Speakers don't break" DOES NOT apply to my case

I bought a pair of new Electa Amator II speakers about 7 years ago, and still love them. I purchased them directly over the internet from a high-end audio shop in Milan, which was happy to ship them to me in the states. They arrived in pristine, unopened condition.

But now this attitude of Sumiko's is outrageous, arrogant, and unacceptable. Sonus Faber should be happy customers for their products are excited, dedicated, and exist in any and all ways. I see these threatening Sumiko ads, and they disgust me. I have another system with Epos speakers that pleases me just as much, and this company is now my future. Goodbye Sonus Faber and your U.S. distributor with a serious attitude problem.

Naxos41, pick up the phone and call Sonus faber directly in Italy and explain your situation.I have done so on three different occasions and each time Sf fixed the problem - no questions asked.I don't live in the US and had purchased from an authorised dealer in my country, but he and the distributor were so slow in making an effort to sort out my problem(s) I got frustrated and made the calls.It was a while ago when Franko Serblin was still there.In one of the instances the CEO at the time, Cesare Bevalaqua attended to the problem himself as he was the one who picked up the phone.Once we got past the language barrier they couldn't have been more helpful.

Good luck.

Seems like this policy will kill SF resale value, and thus kill initial sales. I will no longer consider SF because if I ever want to sell them, nobody will pay much for them due to this policy.

Mtrot, You may be right, and while Sumiko's policy sort of sucks, I think folks who buy really high end stuff that costs mucho dollars in the first place really arn't thinking much of resale value. That is an affliction of the poor(er) who rarely buy pricy speakers! :-)