Audio Aero Prima - not responding


My audio aero prima is not responding to discs
just 4 dashed lines in the display
sounds like maybe the laser gave up the ghost

audio aero doesn't seem to answer emails
is there a reputable US repair shop I can contact

thanks
Tom
128x128Ag insider logo xs@2xaudiotomb
Contact Globe Audio Marketing. They are distributors for Audio Aero.

Their contact page lists the US Service person as Greg Collins on Cornville, AZ.
Try both turning it off and pull the AC cord. Let it sit for a few days. You would normally contact Globe and they like to direct you the their authorized repair people. I still use a fellow in Texas who is really good, but it seems he is no longer on the Globe 'A'-list.
The Audio Aero Prima has been discontinued. I would try Globe Audio or the best local tech you can find.
I have the same problem. any more help, including recommendation for a tech in the northeast would be great. FYI, I have not heard back on an email inquiry to Audio Aero made about a month ago.
Correction, actually no display at all and no response to front panel or remote, although the mini tubes inside do light up.