Seattlehifi,
I want to make clear to you as well that I thought you were very considerate in trying to assist Paperw8.
I had no criticism for you at all. My point was simply that any business, especially one of Wadia's stature (and price points) should not make basic mistakes like the ones that caused his negative experience. What goes on in the back room (mergers etc.) is not the customers problem.
You tried to do a good thing, but they were negligent.
I want to make clear to you as well that I thought you were very considerate in trying to assist Paperw8.
I had no criticism for you at all. My point was simply that any business, especially one of Wadia's stature (and price points) should not make basic mistakes like the ones that caused his negative experience. What goes on in the back room (mergers etc.) is not the customers problem.
You tried to do a good thing, but they were negligent.