Facten,
I never said that there was anything wrong with the warranty cards or website info but that both were likely written by the previous entity. I never said that they should throw them out or that new ones needed to be issued.
Had I been in Paperw8's shoes, I would have called the wadia service # and if that did not achieve results my second call would have been to sumiko (assuming that you knew of the acquisition) or to an authorized wadia dealer to request a # that would get me through to someone. Why a dealer? Because they represent the product, have all of the contact info, and have signed agreements in place to assist current and future owners with the product.
Instead, he turned to the forum and the first response on the matter, from me (an authorized dealer), would have solved his problem. We (referring to authorized reputable dealers) exist to help...which I why I responded in the first place.
Sadly, we've been exchanging comments for several days and had Paperw8 contacted me, at the onset, he would certainly already have his RMA# and the unit could have been en route to Wadia. That would have been the end of it.
I had already fired off an e-mail to the head honcho at Wadia to investigate and identify if in fact a problem exists with the consumer warranty service process and, if so, to please correct.
One mans experience does not translate to a breadown of the system. So, rather than ASSUMING that Wadia has a problem, I asked them to look into it and in the meantime requested that Paperw8 call me so that I could assist him.
Within a few days I suspect Wadia will add their own comments to this thread - perhaps an apology to Paperw8 and a thank you to Seattle Hi-Fi. And, they will update us all on the consumer warranty service process.
I never said that there was anything wrong with the warranty cards or website info but that both were likely written by the previous entity. I never said that they should throw them out or that new ones needed to be issued.
Had I been in Paperw8's shoes, I would have called the wadia service # and if that did not achieve results my second call would have been to sumiko (assuming that you knew of the acquisition) or to an authorized wadia dealer to request a # that would get me through to someone. Why a dealer? Because they represent the product, have all of the contact info, and have signed agreements in place to assist current and future owners with the product.
Instead, he turned to the forum and the first response on the matter, from me (an authorized dealer), would have solved his problem. We (referring to authorized reputable dealers) exist to help...which I why I responded in the first place.
Sadly, we've been exchanging comments for several days and had Paperw8 contacted me, at the onset, he would certainly already have his RMA# and the unit could have been en route to Wadia. That would have been the end of it.
I had already fired off an e-mail to the head honcho at Wadia to investigate and identify if in fact a problem exists with the consumer warranty service process and, if so, to please correct.
One mans experience does not translate to a breadown of the system. So, rather than ASSUMING that Wadia has a problem, I asked them to look into it and in the meantime requested that Paperw8 call me so that I could assist him.
Within a few days I suspect Wadia will add their own comments to this thread - perhaps an apology to Paperw8 and a thank you to Seattle Hi-Fi. And, they will update us all on the consumer warranty service process.