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Troubles with Sound-Smith return communications?

Sent my B&O 4002 TT for minor repairs in late June to sound-smith. I expected some waiting getting to my TT, communicating with then has be a ZERO! I've written 4 emails and call Petter 6 times in the last two months. I haven't heard one word from them. Are these people reliable?Have any of you had repairs done by them and what has happens. Do you have any ideas for me to get a status response back from them?
128x128gerrym5
kgturner's avatar
kgturner
601 posts
 
I had Sound Smith do a retip on my cartridge last year and their turnaround was less than 4 weeks. I'm surprised to hear that you're getting 0 communication from them though. I'd suggest skipping the emails and continue to call. Good luck and let us know your progress or lack thereof.
buconero117
2,311 posts
 
Turnaround time has always been a problem with SoundSmith. Best not to do business with them until they sort out their operational problems, which have been a problem for the last three years.
tgrisham
1,179 posts
 
Buconero, Just to be sure...is that your personal experience with them or issues you have read or heard about from others?
nrenter's avatar
nrenter
691 posts
 
I've bought 2 carts from them, and the response has always been great.
dopogue
1,767 posts
 
Never had a communication or other problem with them and they've done multiple retips for me.
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