Lyra Titan: Stylus broken during shipping

Dear Heradot, to comment on your initial question right away:
-if it was locally purchased and no customs involved, then it is IMPOSSIBLE that this damage occurred during shipment.
That is unless the Titan i cartridge was "installed" in it's originally package and packed by a person with an IQ below room temperature in celsius.
As mentioned before, - the amount of dirt on the wasabi paper protecting the generator tells already most of the story.
In any case - this is the sole responsibility of the "seller".
But given the available evidence so far, you may have a tough time getting your money back.
If you don't get a straight offer to return for full refund, I would strongly recommend contacting your lawyer right away to handle the case.
Especially so as the deal was locally and via phone/internet.
This looks very much like an intentional fraud.
Cheers,
D.

What did the dealer say when you called him to discuss your damaged cartridge this week? We are all waiting for a positive resolution! Did he blame you? This why I always take pictures of every step of the way when packaging anything I sell on audiogon. It has been a reassurance to buyers and also is excellent proof of safe, complete packaging if I ever need to submit a damage claim with a shipper. A great safety tip for all audiogon members!

Why contact Audiogon, what makes anyone think that this is an Audiogon related transaction?

Marco has contacted me by email, and I will try to help him clear up this issue.

kind regards, jonathan carr

Dear all, started this thread just to get a technical answer whether this could be a transport damage and not for dealer bashing.

The dealer offered me to today to send back the system and I will receive a full refund. Really good service although he also not knows what could cause this damage.

It's a real shame with this nice system.

Best,
Marco