Lyra Titan: Stylus broken during shipping

What did the dealer say when you called him to discuss your damaged cartridge this week? We are all waiting for a positive resolution! Did he blame you? This why I always take pictures of every step of the way when packaging anything I sell on audiogon. It has been a reassurance to buyers and also is excellent proof of safe, complete packaging if I ever need to submit a damage claim with a shipper. A great safety tip for all audiogon members!

Why contact Audiogon, what makes anyone think that this is an Audiogon related transaction?

Marco has contacted me by email, and I will try to help him clear up this issue.

kind regards, jonathan carr

Dear all, started this thread just to get a technical answer whether this could be a transport damage and not for dealer bashing.

The dealer offered me to today to send back the system and I will receive a full refund. Really good service although he also not knows what could cause this damage.

It's a real shame with this nice system.

Best,
Marco

I am glad it worked out for you financially. Lyra's are great, you'll have to try another one soon :)