Has anyone had trouble with stereophile magazine?


I renewed my subcription for two years in January and have not been sent the last three issues. Their customer service department admitted that they had received my payment 2nd week of January. I would like to point out that I e-mailed them twice without response and had to call and wait on hold for 15-20 min. to get the information that I do have. I still do not have my issues and they will only send me jan,feb,mar if I pay extra for them. I hesitate to pay them anything in the future.
sparks1
I have received all my issues pretty much on time since I first subscribed in 1986. I have tossed the back issues but have some of 1999, and I think all of 2000 and 2001 and this year too saved, so if anyone who missed an issue emails me I would be happy to supply you with one of my back issues, first come, first served. I don't really need them once read, because the mag just isn't what it used to be. I keep subscribing for the reason I bought all the Superman comics at the PX when I was a kid: it's fun to read through really fast and look at the pictures, but then you're done. I guess like eating a candy bar.
Pretty funny (bad!), but I'm going thru nearly the same thing as you. That is, except for the fact that I haven't tried to contact them. I renewed a few months ago and my last Stereophile came in February.

If it comes, okay, it's only $11.99 yearly. If it doesn't I'll have a couple lunches for $11.99 (Value Meal #2) and life will go on fine without them....
E-mail John Gourlay (Gourlayj@primediacmmg.com) and complain. I missed 2 out of 3 issues due (I think) to the lables falling off. Yeah, they'll cheerfully extend your subscription, but you want mags NOW not in the future. Anyway, Gourlay actually seemed like he could get something done. I have been getting mine regularly now.
With Stereophile going downhill so quickly I'm just glad we have Ljgj to give us speaker reviews. (Have you seen that list of speakers he/she burned through?)

Sincerely, I remain
I had similar problem with a missing issue and after being told that they had no more copies in stock I e-mailed Mr.Atkinson from the Sterephile website just last week. He responded on the next businss day and offered to send me a copy from their office stock. A lot of the Stereophile bashing is the result of the magazine being in ownership transition while the technology that it covers and the market that it serves is moving simultaneously in disparate directions. Clearly, the magazine has heavy issues to deal with but Mr. Atkinson has managed to steer a clear course in the past and will probably right the ship.